FAQs

Have questions about what it’s like to work together? Check out these frequently asked questions. If you don’t see your question here, please contact me via email (therapy@normanklaunig.com).

  • I am located in San Antonio, Texas. Because I provide online counseling (“teletherapy”) via a secure and HIPAA-compliant video conferencing system, I can provide services to clients anywhere in Texas.

  • You will need a computer, tablet, or smartphone with an internet connection that is fast and stable enough for us to talk via videoconferencing without interruptions.

    At the agreed time, you will select the meeting link in your calendar entry or the reminder email to connect securely to our session.

    Please ensure you connect to the session from a room or environment that guarantees privacy. For call quality and privacy reasons, it is strongly preferred for you to use a headset for our calls.

  • Generally, all sessions are online. That avoids commute times and lets you engage in our sessions from the privacy of your home.

    However, if you reside in the San Antonio area and would like an occasional in-person session, we can agree on a case-by-case basis to “walk and talk” sessions in Olmos Basin Park. That, of course, depends on the weather and would require you to be comfortable with and agree to the potentially limited privacy of such an environment.

  • My fees are currently $95 for a 45-minute session and $165 for a 90-minute session.

    IADC Therapy (2 x 90 minutes): $350

    At this time, I accept ONLY PRIVATE PAYMENTS via credit card. HSA debit cards that are in the VISA or Mastercard network can also be used like a credit card.

    NO INSURANCE ACCEPTED. The advantage of that is that your mental health records do not need to be shared with your insurance company. It ensures more privacy and allows us to focus on the best approach for you instead of negotiating with insurance companies about how many sessions they are willing to pay for.

  • The first session is an opportunity for us to get to know each other better. We will go over the information you provided in the intake form and talk about your priorities. We will review your technical and location setup for the sessions to ensure everything goes smoothly. It is also a time for you to ask additional questions.

  • This depends completely on the issues that we are working on and your personal situation. I have seen clients who just needed 3–10 sessions for us to resolve well-defined challenges. However, complex trauma and other very complex issues could possibly take significantly longer to resolve.

  • Ja. Vom Kennenlernen und Hilfe beim Ausfüllen von Fragebögen bis zu unseren therapeutischen Gesprächen kann alles auf deutsch stattfinden. Ich freue mich auf Sie/Dich.

  • The No Surprises Act says that you have the right to receive a Good Faith Estimate of what your services may cost to avoid surprises. In the case of counseling sessions, this simply is the rate per session x the number of sessions. Because we don’t really know how many sessions it will take, it just refers to an assumed number of sessions, usually not more than six. Over the course of treatment, we will decide together what still needs work, and you are in control of the number of sessions we have together. Signing a Good Faith Estimate does not constitute a commitment on your part. It just assures you there will be no surprise increases in fees.

move from pain to purpose

move from pain to purpose —